Does Karim Group sell my information to third parties?

No, Karim Group never sells your personal information to third parties. Only the minimum necessary data is shared with approved agencies in limited, specific cases — such as payment processing or identity verification.

Will my information be deleted if I close my account?

After account closure, certain information is retained for up to 5–7 years in compliance with financial regulations, after which it is permanently deleted or irreversibly anonymized.

How secure is my personal information?

Karim Group keeps your data secure through 256-bit SSL encryption, firewalls, two-factor authentication, and regular security audits. We adhere to the highest industry standards.

Can I opt out of marketing emails?

Yes. You can opt out of marketing communications at any time through your account settings or by clicking the "Unsubscribe" link in any email. However, important account and security-related emails cannot be turned off.

Will I be notified if my data is breached?

Yes. If a security incident is detected, Karim Group will notify affected users within 72 hours via email and platform notification, and will provide guidance on protective measures to take.

karim group | Privacy Policy and How We Protect Your Data

1 Introduction

Welcome to Karim Group. Our Privacy Policy outlines our commitment to protecting your personal information. This policy applies to the Karim Group website, mobile app, and all associated services.

We believe your personal data belongs to you. Karim Group collects only the information needed to deliver and improve our services. We never sell your data to third parties or share it without authorization.

Core Principles: Karim Group respects your privacy and takes the highest technical measures to protect your information. Your trust is our most valued asset.

If you have any questions about this Privacy Policy, feel free to contact us directly. Our support team is available 24/7, 7 days a week.

2 Data Collection

Karim Group collects your information in several ways. Full details are provided below:

Directly Provided Information

Information you provide directly during registration and account use:

Full name & date of birth
Email Address & Mobile Number
Residential address & postal code
National ID or passport number (for verification purposes)
Payment method details (bKash, Nagad, Rocket number)

Automatically Collected Information

When you use the Karim Group platform, certain information is collected automatically:

Type of Information	What We Collect	Purpose
Device Information	Device type, OS, browser	Ensuring Compatibility
IP Address	Network IP	Security & Fraud Prevention
Log Information	Login Time, Activity	Account Security
Location	Country & city (approximate)	Service Availability Check
Cookies	Session & Preference Data	User Experience Improvement

Karim Group always follows a data minimization principle — meaning only the information strictly necessary to provide our services is collected.

3 Use of Information

Karim Group uses the information it collects for the following purposes:

For account creation, verification, and management.
To process deposits, withdrawals, and other financial transactions.
To ensure platform security and prevent fraud.
To provide customer service and support.
To inform you of relevant promotions and offers (only with your consent).
To fulfill legal and regulatory obligations.
To improve the platform and develop new features.
To promote responsible gaming and support users facing gambling-related issues.

Important: Karim Group never sells your information to advertisers or third-party marketing companies.

4 Cookie Policy

Karim Group uses cookies on its platform to enhance your experience and ensure the platform functions correctly.

Cookie Types

Essential Cookies: Essential for login sessions and security. Without these, the platform will not function properly.
Functional Cookies: Remembers your preferences such as language, theme, and similar settings.
Analytics Cookies: Helps improve the platform by analyzing user behavior.
Security Cookies: Used to detect fraud and unauthorized access.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may limit certain platform features.

Karim Group does not use third-party tracking cookies. All our cookies are used solely for platform functionality and security.

5 Sharing Information with Third Parties

Karim Group follows a strict policy on sharing information with third parties. Data may be shared only in the limited circumstances listed below:

Permitted Use Cases

Payment Provider: With payment gateways such as bKash, Nagad, and Rocket to complete transactions.
Identity Verification Service: With approved verification agencies for the KYC (Know Your Customer) process.
Legal Authorities: Where required by court order or government directive.
Cybersecurity Agency: To investigate fraud and illegal activities.

Karim Group never sells or shares your information with advertising companies, data brokers, or marketing agencies.

Data Processor Agreement

When data sharing with third parties is necessary in limited cases, Karim Group enters into specific data processing agreements. These agreements restrict how data may be used and establish binding obligations to protect user privacy.

6 Data Retention Period

Karim Group does not retain your information beyond what is necessary. Retention periods by data type are as follows:

Account Information: For the duration of the active account and 5 years after closure (as required by law).
Transaction Records: Up to 7 years (in accordance with financial regulations).
Log File: Up to 12 months.
Cookie Data: At the end of the session or up to 30 days maximum.
Support Contact: 2 years after the issue is resolved.

Once the designated retention period ends, data is securely deleted or irreversibly anonymized.

7 Security Measures

Karim Group uses industry-standard security technologies to protect your information:

256-bit SSL/TLS Encryption: All data transmissions are encrypted.
Two-Factor Authentication (2FA): An additional layer of protection for your account.
Firewall & DDoS Protection: Advanced technology for server protection.
Regular Security Audits: Security testing conducted by third-party experts.
Access Controls: Staff access is limited to only the information necessary for their role.
Data Backup: Regular encrypted backups are stored on secure servers.

No one can guarantee 100% security on the internet. However, Karim Group takes every possible measure to protect your data. If any security issue is detected, we will notify you immediately.

8 Your Rights

Karim Group respects your data rights. You may exercise the following rights:

1

Right to Access Information

You have the right to know what information we hold about you.

2

Right to Rectification

You may request corrections to any inaccurate or outdated information.

3

Right to Erasure

You may request the deletion of your data in certain situations.

4

Right to Restrict Processing

You may request to restrict the processing of your data in certain circumstances.

5

Data Portability

You may request a copy of your information in a structured, portable format.

6

Right to Withdraw Consent

You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, email us at [email protected] or reach us via the platform's live chat. We will respond within 30 days of receiving your request.

9 Children's Privacy

Karim Group strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

Age verification is in place at the point of registration.
Any account found to belong to a minor will be closed immediately.
The associated data will be permanently deleted.
If you believe a minor has created an account, please contact us right away.

A note to parents — please use parental controls to prevent your children from accessing online gaming platforms.

10 Policy Changes

Karim Group may update this Privacy Policy from time to time. When changes are made:

Notifications will be sent to your registered email before any significant changes.
The "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, a notice will be displayed upon login to the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. The most up-to-date privacy policy will always be available here.

11 Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact Karim Group:

Email: [email protected]
Live Chat: Click the chat button at the bottom right of any page on the platform.
Response Time: Typically within 1–3 hours, with resolution within a maximum of 30 days.

Karim Group's privacy team is available 24/7, 7 days a week to assist you with any data protection concerns.

Karim Group's Privacy Policy

We use your information How We Protect It

SSL Encryption

Secure Data Storage

Not Sold to Third Parties

Data Minimization

Regular Security Audits

User Controls

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